FAQ's

Welcome to our FAQ, we're so happy to have you here and as a customer.
We've tried to answer the most common questions. We're committed to providing you with answers based on facts and industry expertise. We're here to help you better understand our product.

Products

Below are some common questions about our products

Are hair products suitable for all hair types?

Yes, we have a wide and diverse range of products, designed to meet the needs of every hair type: straight, curly, frizzy, dry, greasy, colored, damaged, and more. During your consultation, we can help you identify the best products for you.

How do I choose the most suitable product or perfume for me?

We're always available to help you choose, both in the salon and online. You can also contact us for personalized advice or consult the detailed descriptions on the website.

Can I purchase your products even if I haven't had any salon treatments?

Absolutely. Our products are available to anyone who wants to take care of their hair or choose a quality fragrance, regardless of the treatments performed in our center.

Services

Below are some common questions about our services

Do you offer personalized consultations before treatments?

Absolutely. Each client is listened to and supported with a personalized consultation, to define together the solution best suited to their needs, both for hair and beauty treatments.

Can I have multiple treatments on the same day?

Absolutely! If you'd like to combine hairdressing and beauty treatments in the same visit, we'll be happy to organize everything to optimize your time and offer you a complete experience.

What types of services do you offer in your center?

We offer a wide range of services, including hair health treatments and beauty treatments. Each service is designed to maximize your beauty. Visit the "Services" section for more information.

Orders

Below are some of the most common questions about orders

How can I place an order on your site?

Simply select the products you want, add them to your cart, and follow the payment instructions. Your order will be confirmed in just a few clicks!

Can I change or cancel an order after I've placed it?

If your order hasn't shipped yet, you can contact us promptly to change or cancel it. Once it's shipped, we can't make any changes.

How can I check the status of my order?

After purchasing, you'll receive a confirmation email with a link to track your shipment. If you have any questions, we're always available to assist.

Shipping and returns

Below are some common questions about shipping, returns and exchanges

How long will it take to receive my order?

We generally ship within 24-48 hours of order confirmation. Standard delivery times vary from 2 to 5 business days, depending on the destination.

Can I return a product if I'm not satisfied?

Yes, you can return the product within 14 days of receiving it, as long as it has not been opened or used. See our "Returns" section for more details.

Who pays the shipping costs in case of returns?

Return costs are the responsibility of the customer, except in cases where the product received is defective or incorrect.

Didn't find the answer you were looking for?

Don't hesitate to contact us